Dynamic Member Update

 

Dear Dynamic Members,

Dynamic Fitness continues to witness unprecedented change. Many of us have not seen, nor experienced, this level of health and economic impact brought on by this pandemic.
We’ve had to make some extremely difficult decisions to manage these unpredictable realities. Last week, we announced that we’ve placed the majority of employees, in all functions of the business, on temporary leave, or furlough with the “social distancing” extended mandate. We are taking this measure so we will ultimately be in a position to bring back our colleagues as quickly as possible. Like you, we will monitor market dynamics on a daily basis and will be fully prepared when we reopen.

What this means for you during this temporary change:

 

  • Member management and support remain the same. We are appropriately staffed to respond to both technical support and member services. Dynamic continues to be an extended arm and will continue to demonstrate full support for our members. Our Operational Managers are still the first point of contact to take care of you at [email protected]. Please bear with us as we’re working as diligently as we can with the limited amount of support staff we currently have.

 

  • All PT Billing. has been frozen as of April 1st with during our temporary closure with current sessions having 6 months before they expire.

 

  • Billing through April. We are offering members that if they continue their billing through April they will receive 120 days of our Dynamic Fit Level access once we reopen as a token of our appreciation for your loyalty and support.

 

  • Product development and innovation are still ongoing. We remain committed to releasing our Virtual Lesmills Classes, Myzone Challenges, Group Fit weekly classes via social, educational content on social/Dynamic blogs  https://thedynamicfitness.com/blog/, and possibly coming soon 1 on 1 Virtual Fitness.

 

  • Facilities Maintained and Sanitized. We are continuing our mission that our clubs remain maintained throughout this downtime and that or clubs are sanitized so we are ready to go once we’re open.

 

I have no doubt that we will bounce back in a positive fashion. Dynamic will be here, with new product innovations and exceptional customer support, when we open our doors to the rush of our members looking to regain control over their health. We will be there to fulfill our mission: to provide you the ULTIMATE member experience.

Together, we will overcome. We are stronger together.

Sincerely,

Jared Williams/CEO

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